JCI Puerto Princesa Kiao

2009 JCI Puerto Princesa Kiao Officers and Members Induction with National President JCI Sen. Fulbert Woo as Keynote Speaker

JCI Puerto Princesa Kiao is proud to present a full day workshop designed to give your staff the tools necessary to enhance your client’s experience, provide superlative customer service and increase employee satisfaction.

WELCOME TO THE PHILIPPINES, PROVIDING THE BEST CUSTOMER CARE!! is a unique experience for employees at all levels.

Hotel guests and eatery customers expect a level of service commensurate with their travels. A vast majority of visitors to Palawan are of foreign background and have quite a different expectation when patronizing your establishment.

This workshop, developed and presented by foreign residents of Puerto Princesa City is created to enhance the customer experience and promote repeat business.

The program covers topics such as:

· setting the proper expectations

· understanding the foreign guest

· providing options that work instead of saying no

· increasing the sale

· earning larger tips

This interactive workshop sponsored by JCI Puerto Princesa Kaio is facilitated by Robert Shannon and Helena Maya Leudar.

Mr. Shannon has conducted workshops and seminars of this nature for many organizations over the past 25 years of his career, providing expert advice and materials in the United States, Japan and the West Indies, for companies such as American Express, Continental Insurance, Cardsystems International, Chase Manhattan Bank and Planet Payment International .

Ms. Leudar has written and produced materials in Australia and London providing keen insight to the customer experience.

This workshop is presented in an interactive user friendly environment resulting in your staff having the tools necessary to put your hotel/restaurant in front of the rest by providing your guests with an experience they will remember and will come back for.